Rachel runs the Infrastructure Computing for the Enterprise (ICE) practice and oversees all research on enterprise infrastructure software, from hypervisors, operating systems and file systems through provisioning and automation layers to application development, performance monitoring and lifecycle management. She is also a contributor to the CloudScape practice and a frequent and sought-after speaker on virtualization and cloud topics.

Rachel has led the infrastructure software practice for The 451 Group since its debut in April 2000. She pioneered coverage on SOA, distributed application management, utility computing and open source software. Today she focuses on datacenter automation and server, desktop and application virtualization.

Rachel began covering the technology sector in 1995, when she helped launch Computer Week, later PC Week Australia, for Australian Provincial Newspapers. She also worked as Deputy Editor of the award-winning Managing Information Systems (MIS) Magazine for the Strategic Publishing Group.